Faqs

Your driver will meet and greet you in the designated pickup area of the airport, located at the bottom of the escalator level 2 next to the baggage claim area. Your driver will display a sign with your full name.

Absolutely! Once your chauffeur is assigned, he/she will reconfirm the details of your ride a day before your scheduled pickup.

Chauffeurs are no longer allowed to park in front of the cruise terminal and wait for their passengers. You MUST have your mobile phone turned on once the ship docks at Port Canaveral. Your assigned chauffeur will call or text you an hour prior to your scheduled pickup. Please only summon your chauffeur to the terminal once your party is outside. The security personnel at Port Canaveral will not allow the drivers to lounge around in the loading zones. Once you contact your chauffeur, please provide your exact location and your chauffeur will arrive within minutes.

It usually takes approximately 30-45 minutes to reach your resort.

It usually takes approximately 25-30 minutes to reach your resort.

It usually takes approximately 45-50 minutes to reach your resort.

It usually takes approximately 1.00-1.15 hours to reach your resort or cruise ship.

We accept Master card, Visa, Discover, AMEX

We require a valid credit to hold and secure all reservations.

All credit cards will be process 48 hours in advance with no exemption.

No, a credit card authorization form will be sent by email to be completed to guarantee the service.

Please be aware that if you do not cancel your reservation more than 48 hours in advance of your scheduled pick up time, you will be charged 100% of the total fare including all fees on your booking. There is Absolutely no refunds allowed once services are completed.

Yes, All confirmation emails are sent out within 24 hours of receipt, however most confirmations are emailed within the same day.

Yes, we do accept reservations within 4 hours of pick up time.

We do offer transportation from airport, private jets, train station, residential, hotels and theme parks. We request a phone call to help you with your needs.

We can ship your belongings to you. Clients will be responsible for all shipping costs. Should you want us to deliver the items to your local hotel, we can do that once we have a vehicle heading your way at no charge. We will have to bill you the full fare if you need the items immediately and cannot wait.

Gratuities are not included at the time of booking and payment. Certainly, additional gratuities for drivers are always appreciated for excellent service.

No, once you receive your confirmations.you are all set.

No, we monitor your flight’s arrival in real time. However if your flight arrives after 11pm local time there will be a small fee of $12.00 added to your fare.

We allow 15 minutes grace period for all pickups(airport arrivals are exempt). Wait time charges will apply after the expiration of the 15 minute grace period. The charges will be pro-rated and an appropriate hourly rate will be billed for the awaiting vehicle. Airport wait time charges will apply only If the client requests the chauffeur to wait for another flight or if luggage its lost and customer would like to wait for bags.

Yes we do. The stops MUST be requested at the time of booking. We allow for grocery stops at a maximum of 15 minutes upon arrival for a $25 charge.

No. All of our vehicles are smoke free. We do not allow our customers or chauffeurs to smoke inside our vehicles. This ban includes e-cigarettes as well.

Available upon request. Each item has an additional cost of $10 per item.

We have a minimum of $300.00 fee for any vomit inside of our vehicles. We have to remove the vehicle from service and we have to get it professionally cleaned in order to ensure safety for our clients.

Yes, We charge $12.00 in addition to the normal fare for pickups between 11pm-6am local time.

All vehicles are state inspected twice yearly for safety and have a 1 million dollar insurance policy. We also license all vehicles with the city of Orlando, Sanford, Port Canaveral and Orange County.

All drivers are required to have a Florida Department of Law Enforcement Background checks and our insurance carrier mandates a clean driving record. The average driver has over 5 years of driving experience in the Orlando area as professional chauffeur.

If you would like to see more about what services we offer while also getting more details on vacation homes or vacations, please visit this link to Reunion Vacation Homes.